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SENDIASS & Other Useful Contacts


how can parents get involved? 

Suffolk Parent Carers Network [SCPN] is represented in overseeing the implementation of the SEND Reforms. As a parent/carer please feel free to use the contact e-mail address for SCPN for any queries and or questions.

Parent Partnership are offering workshops across Suffolk in the Autumn term, for parents and carers to find out more about the Code of Practice and to explore what this will mean in practice there will be more dates and venues to follow.


The SENDIASS service is for children and young people (up to 25 years) and their parents and carers, in relation to Special Educational Needs and Disabilities.

Special Educational Needs and Disabilities Information Advice and Support Service (SENDIASS) is a free confidential and impartial information, advice and support service on issues related to Special Educational Needs and disability. 

SENDIASS provide unbiased information and advice about what the law says, the local authority’s policies and procedures and about the policy and practice in local schools and other settings. 

  • provide information and advice about Special Educational Needs
  • can advise you and support you with the Education, Health and Care (EHC) plan process
  • will listen to your views and concerns
  • work with you to explore your options
  • help you prepare for meetings
  • support you to find the confidence to express your views
  • can help with forms, letters and reports
  • work in partnership with schools and the local authority to develop positive relationships
further useful websites

Information, support and services for children, young people and families with SEN.  Also includes information, advice and support services regarding emotional wellbeing and mental health –  

The Parent Hub – A single place for Suffolk parents or carers to find parenting advice and support to help their child’s development.

SEN complaints procedure

The Governing Body ensures anyone wishing to make a complaint in relation to SEND, whether they have an EHC plan or not, is treated fairly, given the chance to state their case, provided with a written response (including the rationale for any decisions) and informed of their appeal rights in line with the school complaints procedure. In the first instance, any parent or carer with a concern about the implementation of the SEND policy should speak to their child’s class teacher or the SENDCo. If they wish to pursue a complaint they should contact the Headteacher and follow the school’s complaints procedure. If the complainant remains concerned after following the complaints procedure, he/she could ask the Department for Education’s School Complaints Unit to take up the matter.